INFRASTRUCTURE ENGINEER

It's fun to work in a company where people truly BELIEVE in what they're doing!

Key Responsibilities

• User Support & Issue Resolution: Provide first-line support for hardware, software, and system-related issues across all locations.
• Log, track, and resolve service requests using ITSM tools in accordance with SLAs.
• Escalate complex incidents to appropriate support levels while maintaining communication with users.
• Device & Software Maintenance: Install, configure, and troubleshoot desktops, laptops, printers, and standard applications.
• Perform regular updates and health checks on endpoint devices.
• Maintain antivirus and system patches to ensure secure and up-to-date systems.
• Asset & Inventory Tracking: Tag and register all issued IT equipment, ensuring inventory accuracy.
• Maintain logs for device assignments, returns, and transfers between locations.
• Assist with year-end or ad-h...