Job Description
HIH - Infrastructure Engineering Advisor
This role helps support the operation and performance of Cigna's enterprise network – this includes but not limited to security operations, remote site operations and global network operations. This position will provide support on incidents in the environment and help with problem resolution for the network infrastructure within Enterprise. This position will ensure high quality service delivery through responsiveness to incidents, crisis management, and adherence to service levels and network improvement initiatives.
This role helps support the operation and performance of Cigna's enterprise network – this includes but not limited to security operations, remote site operations and global network operations. This position will provide support on incidents in the environment and help with problem resolution for the network infrastructure within Enterprise. This position will ensure high quality service delivery through responsiveness to incidents, crisis management, and adherence to service levels and network improvement initiatives.
- Understanding of core Network devices such as Routers, Switches, Firewalls and other devices in data center
- Knowledge of network architecture and design
- Smart hands support for data center devices and equipment's.
- Provide console access to support teams for troubleshooting
- Power cycle for network and other equipment's in data center
- Knowledge on UPS...
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