Job Description
Job Summary:
We are seeking a highly skilled and experienced Desktop Support Subject Matter Expert (SME) to join our IT team. The deskside Support SME will be the definitive source of knowledge for all end-user support operations, providing expert guidance, technical leadership, and strategic oversight. This role involves not only resolving the most complex technical issues but also mentoring junior staff, driving problem management, and ensuring global support efficiency.
Key Responsibilities:
Expert Technical Support & Global Mentorship:
Serve as the final point of escalation for all complex hardware, software, and networking issues that cannot be resolved by the Level 1 or Level 2 support teams.
Provide expert guidance and technical support to L1 and L2 technicians globally, assisting them with complex cases and knowledge transfer.
Diagnose and resolve intricate problems related to operating systems (Windows, macOS, Linux,Ios,...
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