Infrastructure Lead

Key Responsibilities

Service Delivery and Management

• Own the end-to-end delivery of all IT infrastructure services, ensuring adherence to Service Level Agreements (SLAs) and operational targets.
• Implement and manage IT Service Management (ITSM) processes, with a focus on Incident Management, Problem Management, Change Management, and Configuration Management .
• Develop, maintain, and test the Disaster Recovery (DR) and Business Continuity Planning (BCP) strategy for all critical infrastructure.
• Monitor service performance metrics, analyze trends, and implement continuous service improvement initiatives (CSI) .

Technical Leadership and Strategy

• Lead the planning, design, and implementation of new infrastructure technologies and upgrades, aligning with the company's strategic goals.
• Oversee the management of on-premises data c...