Job Description
This is an **infrastructure Manager Middleware administration** position to support a team of skilled MW administrators within the CTI Distributed organization. Provide L3/SME support for Middleware platforms covering Application Servers and Web Servers systems.
**Key Responsibilities**:
- Build a high-performance production support team with the right talent mix to exceed client expectations
- Be responsible for problem management including managing outages, resolution, co-ordination with stakeholders and communication
Ensure control processes are in place in alignment with Citi policies
Provide 24x7 on call problem resolution
- Support Engineering and Business projects.
- Review request for changes (Business and Functional requirements, etc).
- Troubleshoot to determine root cause of problems in Production environments
- Implement workarounds and temporary fixes
- Perform Application and Middleware logs analysis
- End-end Incident tracking and client ...
**Key Responsibilities**:
- Build a high-performance production support team with the right talent mix to exceed client expectations
- Be responsible for problem management including managing outages, resolution, co-ordination with stakeholders and communication
Ensure control processes are in place in alignment with Citi policies
Provide 24x7 on call problem resolution
- Support Engineering and Business projects.
- Review request for changes (Business and Functional requirements, etc).
- Troubleshoot to determine root cause of problems in Production environments
- Implement workarounds and temporary fixes
- Perform Application and Middleware logs analysis
- End-end Incident tracking and client ...
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