Infrastructure Operations Lead

What you will do

• Own the execution of ISO 27001 and Cyber Essentials compliance activities
• Ensure security policies and procedures are followed across the infrastructure and support teams
• Set clear expectations, track performance and hold team members accountable for delivery
• Takes a lead role conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure, compliance and cyber issues
• Manage vendor relationships and contracts where relevant to operational delivery
• Out of hours work to support global teams when required
• Track and report on SLAs, KPIs and operational metrics
• Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud & On-Premises) are secure to make sure IT infrastructure remains available and 'fit for purpose'
• Perform L2 and L3 incident management for Desktop and Server Infr...