Infrastructure Operations Lead

What you will do

• Own the execution of ISO 27001 and Cyber Essentials compliance activities
• Ensure security policies and procedures are followed across the infrastructure and support teams
• Set clear expectations, track performance and hold team members accountable for delivery
• Takes a lead role conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure, compliance and cyber issues
• Manage vendor relationships and contracts where relevant to operational delivery
• Out of hours work to support global teams when required
• Track and report on SLAs, KPIs and operational metrics
• Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud & On-Premises) are secure to make sure IT infrastructure remains available and 'fit for purpose'
• Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
• Infrastructure innovation, in line with business plans and software development
• Own and execute patching, maintenance and housekeeping schedules for all infrastructure
• Own the execution and testing of BCP and DR plans, conducting regular tests and documenting outcomes
• Ensure security compliance of the IT infrastructure by carrying out remedial actions as required

What we are looking for

• Proven experience leading and managing IT Infrastructure and Operations teams
• Solid technical experience in supporting Microsoft server infrastructure (hardware and software), Microsoft Copilot 365, Azure and hybrid environments
• Experience coordinating BCP/DR testing and maintain operational readiness
• Strong track record showing team accountability and driving work to completion
• Excellent organisational skills able to track multiple workstreams and priorities
• Willingness to work out of hours when required to support a global team
• Direct experience with compliance frameworks, particularly ISO 27001
• Be able to demonstrate advanced networking skills
• Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
• Knowledge of Microsoft Dynamics 365 F&O or equivalent
• Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
• IT Project Management desirable
• Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
• Experience in cybersecurity is desirable
• Familiarity with Azure DevOPs practices is desirable