Job Description

Title: Infra - Service Delivery Manager

location: Keilaranta 14 C, Espoo, 02150, Finland

Key Responsibilities

IT Service Delivery & Operations

  • Own and manage IT service delivery to ensure stability, availability, and performance.
  • Hands-on management of the full lifecycle of hardware and software, including:
  • End-user devices
  • Servers
  • Network infrastructure
  • Coordinate with global and remote IT teams to ensure standardized configurations and consistent service delivery.

SaaS & Application Management

  • Act as service owner for key IT applications and SaaS platforms.
  • Oversee SaaS setup, configuration, optimization, and ongoing support.
  • Manage user access, licensing, integrations, and service reliability.

End-User Support & Enablement

  • Ensure timely, high-quality technical support for end users.
  • Serve as an escalation point for complex or...

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