Job Description

Who we are

About this Role


We are seeking a seasoned Technical Lead to oversee the Microsoft Infrastructure team and service portfolio, ensuring high availability and performance across Vodafone Group applications. This role is pivotal in managing second-line support for infrastructure services hosted in Germany, serving over 300,000 users across 28+ countries. The individual will lead cross-functional collaboration, drive service improvement initiatives, and ensure compliance with ITIL best practices. The role also involves strategic planning, budget management, and customer engagement at both professional and management levels.

What you’ll do


  • Lead and develop infrastructure engineers and service owners, fostering a culture of excellence and continuous improvement.
  • Manage day-to-day technical operations, ensuring service availability and performance targets are met.
  • Handl...

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