Job Description

Key Responsibilities

Service Delivery and Management

  • Own the end-to-end delivery of all IT infrastructure services, ensuring adherence to Service Level Agreements (SLAs) and operational targets.
  • Implement and manage IT Service Management (ITSM) processes, with a focus on Incident Management, Problem Management, Change Management, and Configuration Management.
  • Develop, maintain, and test the Disaster Recovery (DR) and Business Continuity Planning (BCP) strategy for all critical infrastructure.
  • Monitor service performance metrics, analyze trends, and implement continuous service improvement initiatives (CSI).

Technical Leadership and Strategy

  • Lead the planning, design, and implementation of new infrastructure technologies and upgrades, aligning with the c...

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