Infrastucture platform engineer

<p>Skills<br />
<br />
Mergers and Acquisitions<br />
Laptop<br />
Hardening<br />
Documentation<br />
Printing<br />
Firmware<br />
Dashboard<br />
Standard Operating Procedure<br />
End-user Computing<br />
Microsoft SCCM<br />
Microsoft<br />
Operating Systems<br />
Distribution<br />
Regulatory Compliance<br />
Policy Administration<br />
ServiceNow<br />
Knowledge Base<br />
Microsoft Windows<br />
OS X<br />
Communication<br />
Presentations<br />
Multitasking<br />
Data Extraction<br />
Microsoft Excel<br />
Microsoft PowerPoint<br />
Active Directory<br />
GPO<br />
Microsoft Azure<br />
Windows PowerShell<br />
Reporting<br />
Management<br />
Microsoft Deployment Toolkit<br />
MDT<br />
OSD<br />
Print Management<br />
SLA<br />
Print Servers<br />
Workflow<br />
Microsoft Office<br />
ITIL<br />
IT Service Management<br />
Innovation<br />
Collaboration<br />
Recruiting<br />
Insurance<br />
Finance<br />
Professional Development<br />
Training<br />
Leadership<br />
CompTIA<br />
Customer Service<br />
Career Counseling<br />
Oracle Application Express<br />
<br />
Summary<br />
Infrastructure Workplace Platform Engineer<br />
<br />
Interested candidates should send an updated resume to<br />
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Location: Hybrid - candidates MUST be located in one of the following areas for required onsite work<br /> <br />
Duration: contract out through end of 2026, with likely extensions<br />
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Position Summary: We're seeking an Infrastructure Workplace Platform Engineer III to join our team in supporting our end-user operating systems and strengthen our enterprise printing environment. You'll be part of the End User Services team responsible for the end-user computing estate-Windows desktops/laptops, OS deployment, endpoint policies, knowledge base/ticket workflows, and reporting.<br />
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Endpoint Engineering & Support<br />
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Manage desktop OS support (Windows 10/11, MacOS) and computer & user policy management (GPO/Intune configuration profiles, compliance policies, baselines).<br />
Focusing on ticket triage, escalations, & partnering with business associates to isolate and resolve issues, identify problem trends, and perform knowledge base upkeep in Service Now.<br />
Contribute to endpoint hygiene, security hardening, and patch/compliance initiatives<br />
Maintain documentation, run books, and KBs.<br />
Create status dashboards & reports (Excel/PowerPoint) and deliver clear progress updates to managers/directors.<br />
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Printing Environment<br />
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Support and enhance enterprise print services including Canon uni FLOW and Lexmark Mark Vision, drivers, queues, secure print, and print server policies.<br />
Monitor fleet health, optimize configurations, coordinate firmware updates, and reduce print-related incidents.<br />
Produce print metrics (uptime, incidents, volume, cost trends) and implement improvements.<br />
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Communication & Collaboration<br />
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Create concise presentations, dashboards, and executive-ready summaries.<br />
Coordinate with business units for pilot groups, deployment windows, and change communications.<br />
Document procedural run books and contribute to standard operating procedures.<br />
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Skills and Qualifications<br />
3+ years in End User Computing / Workplace / Endpoint Engineering roles.<br />
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Hands-on proficiency with MECM (SCCM) and Microsoft Intune for OS deployment, app distribution, compliance/policy management, and reporting.<br />
Experience with ServiceNow (incidents, changes, Knowledgebase article authoring/maintenance).<br />
Proficient experience in Windows 10/11 and MacOS support.<br />
Outstanding written and verbal communication skills with experience presenting status to management and directors.<br />
Strong organization and multitasking: able to prioritize, follow through, and meet deadlines across multiple workstreams.<br />
Adept at data extraction and manipulation to analyze and report across multiple sources.<br />
Strong proficiency with Excel and PowerPoint.<br />
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Preferred)<br /> <br />
Solid understanding of Active Directory, GPO, Azure AD.<br />
PowerShell for endpoint automation, reporting, and remediation.<br />
Autopilot, co-management (MECM + Intune), and WinRE/MDT/OSD experience.<br />
Practical knowledge of Canon uniFLOW and Lexmark MarkVision (or equivalent enterprise print management tooling).<br />
Familiarity with ITIL practices (incident, change, problem) and SLA-driven operations.<br />
Knowledge of print server administration, printer driver packaging, and secure print workflows.<br />
Certifications: Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), jamf, ITIL 4 Foundation, vendor print certifications, or equivalent.<br />
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