Job Description
About the Job
Reviewing and adjudicating customer appeal letters and drafting responses in line with relevant legislation.
Processing infringement notices and assisting in the management and maintenance of the infringement notice database.
Providing timely and professional responses to customer enquiries relating to infringement matter...
About the Role
The Public Transport Authority (PTA) is seeking an Infringement Appeals Officer to join the Transperth Train Operations Division on a permanent, full-time basis. In this role, you will be responsible for managing customer enquiries and processing infringement notices, ensuring the accurate and fair handling of appeals and related matters. Reporting to the Coordinator Transit Support, you will play a key role in maintaining the integrity of the infringement system while delivering a high standard of customer service and administrative support.
Key responsibilities include:
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