Job Description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistics

Responsibilities

  • Incident Management: Detect and respond to issues, ensuring rapid recovery to minimize downtime. Current on-call contributors need better coordination and structure in investigations. This role involves off-hours events, but these are cyclical with quieter periods. Define and implement an escalation process. Ensure the communication and adhesion of all the stakeholders across the business to the process. Document incident reports and conduct post-mortems to promote a continuous improvement approach.

  • Collaboration: Work closely with develop...

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