Innovation Associate

Are you passionate about driving innovation, improving processes, and contributing to better customer and employee experiences?

We’re looking for a curious, detail-oriented Innovation Associate to join ClearSource’s Innovation team. In this role, you will support the development, testing, and documentation of innovative solutions that enhance agent performance, operational efficiency, and client satisfaction. You’ll work closely with cross-functional teams under structured guidance, helping translate ideas into practical, scalable solutions.

If you enjoy research, process improvement, and being part of initiatives that make a real impact, this role is perfect for you.

What You’ll Be Responsible For

Enhancing Client Experience

• Assist in developing innovation-related content, documentation, and learning materials that improve agent and client performance
• Gather requirements and feedback from internal stakeholders to...