Job Description

JOB DESCRIPTION

Job Title

INR Customer Care Representative

Job Description

INR Customer Care Representative (Pleasanton, CA)

As an INR (International Normalized Ratio) Customer Care Representative, you'll play a key role in the Remote INR Testing Program by guiding patients through test result reporting, troubleshooting devices, and ensuring seamless communication with physicians, all while helping patients stay on track with their testing and health goals. (You must be able to work 8AM - 5:00PM PST)

Your role:

  • Handle inbound calls from patients to report and accurately document their INR test results in patient accounts.

  • Assist patients with ordering necessary testing supplies to ensure timely care.

  • Provide troubleshooting support for patient testing meters, resolving issues efficiently.

  • Make outbound calls to notify physicians’ offices of any out-of-range test re...

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