Inside Sales Associate – Pre-Sales & Customer Experience

Description

Department: Pre-Sales

Location: Marol, Andheri (East), Mumbai

Role Overview

The Inside Sales Associate plays a critical role in engaging inbound leads, nurturing customer relationships, and driving qualified site visits for our premium managed co-living spaces. The role demands disciplined follow-up, structured communication, and strong CRM hygiene to ensure every lead is efficiently progressed through the customer journey; from inquiry to booking.

• Key Responsibilities

1. Lead Engagement

• Call every new lead assigned in the CRM within the defined turnaround time (TAT).
• Maintain a professional and consultative communication tone while explaining the Yukio concept and offerings.
• Log every call attempt, outcome, and next action in CRM.

2. Follow-Up Disci...