Inside Sales Coordinator - Level I

Respond to incoming electronic customer enquiries (emails, online forms, system-generated requests) and escalate to a more experienced Inside Sales Coordinator when required.

Support the customer-facing sales team by compiling budgetary quotes, including technical data, customer presentations, lead times, and related information.

Contribute to the planning, scheduling, and execution of customer visits, meetings, and customer events where processes are well documented and repetitive.

Support order processing activities including order entry, order acknowledgements, invoicing, and shipping notices for simple and standard transactions.

Run and distribute standard reports related to order status, inventory levels, sales pipeline, and other associated information.

Route identified customer issues to the appropriate internal teams and follow up to support timely resolution, including shipment and after-sales concerns.

Periodically report inventory and stock levels using defined systems and processes.

Provide back-up support to branch personnel for retail sales activities where tasks are standardized and well documented.

Support primary and secondary sales initiatives through channel engagement programs such as Reborer & Mitwa Connect, Fleet Connect, and Retailer Connect.

Adhere to Cummins sales processes, systems, and compliance requirements.

High school diploma or certificate of completion of secondary education, or equivalent experience as permitted by applicable regulations.

This position may require licensing or authorization to comply with export control or sanctions regulations.

Knowledge of primary and secondary sales processes and channel-based sales models.

Familiarity with Reborer & Mitwa Connect, Fleet Connect, and Retailer Connect programs.

Customer Focus : Builds positive customer relationships and delivers customer-centric support.

Communication Skills : Communicates clearly and effectively with internal teams and customers across multiple channels.

Collaboration : Works effectively with sales teams, branch personnel, and cross-functional partners to achieve shared objectives.

Action Oriented : Demonstrates urgency, energy, and initiative when responding to customer and sales needs.

Account Planning & Sales Support : Supports execution of account and territory plans through reporting and coordination.

Sales Forecasting & Pipeline Awareness : Supports collection and review of customer and sales data to assist forecasting and pipeline management.

Adapts to Target Audience : Explains basic technical or commercial information in a manner appropriate to the audience.

Integrates Customer Perspective : Incorporates customer insights to improve sales support effectiveness.

Sense Making : Uses available information and standard processes to understand customer needs and support solutions.

Values Differences : Recognizes and respects diverse perspectives and cultures.

Minimal or no prior work experience required.

Exposure to sales support, customer service, or coordination roles is an advantage but not mandatory.

Willingness to learn Cummins products, systems, and sales processes.