Inside Sales & Customer Support Representative

This job is posted by PCDA but hired by Century Products and the contact will be&

Purpose

The Inside Sales & Customer Support Representative is responsible for managing daily customer interactions, processing orders, and providing administrative and sales support to the Business Development and Logistics teams. This position serves as the central communication hub between customers and internal departments, ensuring accurate order entry, timely responses, and consistent follow-up to support customer satisfaction and company growth.

Essential Duties and Responsibilities

Customer Account Management

• Serve as the primary contact for existing customers, responding promptly to inquiries, quotes, and order updates. • Accurately enter customer orders into Acumatica and verify all details including quantities, pricing, and shipping instructions. • Maintain up-to-date customer records, order history, and communication notes in CRM. • Ensure smooth account tr...