Job Description
Job Title: Inside Sales Lead
About Ozone
Evolving from a vision to create high-value customer-centric products that supply to Indian and global markets, Ozone Overseas has become an integral part of the architectural hardware and security segment today.
The organization's commitment to excellence and developing innovative solutions has helped cater to architects, builders, planners, and homeowners.
Over the last two decades, the group has successfully created a footprint that spans across USA, Germany, Turkey, Italy, UAE, and other countries, besides its home base in India.
The current portfolio has over 5000 products classified under the following categories:
Glass Fittings
Shower Enclosures
Glass Partitioning Systems
Glass Railing Fittings
Automatic Doors
Door Hardware
Kitchen & Furniture Fittings
Security Solutions
Expanding its expertise, Ozone is now venturing into the manufacturing of doors, windows, and glass processing, further enhancing its comprehensive solutions for modern spaces.
Contributing to the Make in India movement with its homegrown solutions, the Ozone Overseas Pvt. Ltd has brought consistency in development to major cities across the nation. As part of the next phase, the organization is now focusing on expanding its base to tier 2 and 3 cities by providing end-to-end residential and commercial solutions that strengthen India’s national stance in the global market.
For more information, visit about the role:
With a growing number of leads coming from our website, Whats App, calls, emails, and other sources, we need a dynamic and experienced Head of Inside Sales to streamline lead management, optimize conversion rates, and ensure seamless coordination with sales, service, and operations teams. This role will be critical in transforming raw inquiries into successful closures, maximizing revenue potential across both B2 B and B2 C channels.
Roles & Responsibilities:
Lead Management & Distribution
Oversee the inbound lead pipeline, ensuring timely and accurate assignment of leads from various sources (website, Whats App, calls, emails).
Develop and implement lead scoring criteria to prioritize high-value opportunities.
Implement systems to track lead status, follow-ups, and conversion metrics.
Conversion Optimization
Design and execute lead conversion strategies, including follow-up cadences, objection handling, and persuasive selling techniques.
Collaborate with marketing to refine messaging, scripts, and communication strategies tailored to different lead segments (residential, commercial, projects).
Identify process bottlenecks and recommend improvements to shorten the sales cycle and increase closure rates.
Cross-Functional Coordination
Serve as the primary point of contact between inside sales, field sales, and service teams to ensure smooth handoff and timely follow-ups.
Coordinate with operations to track order fulfillment, delivery timelines, and post-sales support for successful lead conversion.
Maintain strong alignment with marketing to ensure lead generation efforts are effectively converting into revenue.
Reporting & Performance Analysis
Develop and maintain comprehensive dashboards to track lead status, conversion rates, sales pipeline velocity, and revenue impact.
Present weekly and monthly performance reports to senior leadership, highlighting key insights and actionable recommendations.
Process Development & Improvement
Implement SOPs for lead qualification, follow-up cadence, and lead transfer protocols to ensure consistency and accountability.
Train and mentor the inside sales team on best practices in lead management, CRM usage, and persuasive selling techniques.
Continuously assess lead management tools and recommend enhancements to improve efficiency and effectiveness.
Customer Experience & Feedback Loop
Develop feedback mechanisms to capture insights from potential customers, identifying common objections, product gaps, and missed opportunities.
Collaborate with product and marketing teams to integrate customer feedback into ongoing product development and marketing strategies.
Skillset & Qualifications Required:
Proven Sales Leadership Experience
6-9 years of experience in inside sales, lead management, or sales operations, preferably within home improvement, consumer goods, or B2 B industries.
Demonstrated success in managing high-volume lead pipelines and driving conversion across multiple channels (calls, emails, Whats App, website).
Data-Driven & Results-Oriented
Strong analytical skills with experience in tracking sales metrics, conversion rates, and revenue impact.
Proficiency in CRM tools (e.g., Salesforce, Hub Spot, Zoho) and sales automation software.
Process & Systems Optimization
Track record of implementing SOPs to streamline lead management and ensure consistent follow-ups.
Experience training sales teams in lead qualification, objection handling, and closing techniques.
Cross-Functional Collaboration
Skilled in coordinating with field sales, marketing, and operations to align on sales targets and ensure smooth lead handoff.
Exceptional communication skills to engage stakeholders and provide clear visibility into lead performance.
Customer-Centric Approach
Strong understanding of customer journey mapping, lead nurturing, and follow-up strategies tailored to different customer segments.
Ability to extract insights from customer interactions and relay feedback to marketing and product teams for continuous improvement.
Strategic & Hands-On Leadership
Comfortable setting high-level sales strategies while also getting into the day-to-day details of lead management and conversion.
Proactive problem-solver who can identify gaps in the sales funnel and implement corrective actions.
Technical Competencies:
Lead Management & Conversion Strategy
Sales Analytics & CRM Proficiency
Process Design & Optimization
Cross-Functional Coordination
Sales Enablement & Team Development
Behavioral Competencies:
Strategic Thinking & Execution
Data-Driven Decision Making
Collaboration & Stakeholder Management
Customer-Centric Approach
Leadership & Accountability
Join Us!
Together, let's revolutionize architectural and security landscape and inspire generations to come.
About Ozone
Evolving from a vision to create high-value customer-centric products that supply to Indian and global markets, Ozone Overseas has become an integral part of the architectural hardware and security segment today.
The organization's commitment to excellence and developing innovative solutions has helped cater to architects, builders, planners, and homeowners.
Over the last two decades, the group has successfully created a footprint that spans across USA, Germany, Turkey, Italy, UAE, and other countries, besides its home base in India.
The current portfolio has over 5000 products classified under the following categories:
Glass Fittings
Shower Enclosures
Glass Partitioning Systems
Glass Railing Fittings
Automatic Doors
Door Hardware
Kitchen & Furniture Fittings
Security Solutions
Expanding its expertise, Ozone is now venturing into the manufacturing of doors, windows, and glass processing, further enhancing its comprehensive solutions for modern spaces.
Contributing to the Make in India movement with its homegrown solutions, the Ozone Overseas Pvt. Ltd has brought consistency in development to major cities across the nation. As part of the next phase, the organization is now focusing on expanding its base to tier 2 and 3 cities by providing end-to-end residential and commercial solutions that strengthen India’s national stance in the global market.
For more information, visit about the role:
With a growing number of leads coming from our website, Whats App, calls, emails, and other sources, we need a dynamic and experienced Head of Inside Sales to streamline lead management, optimize conversion rates, and ensure seamless coordination with sales, service, and operations teams. This role will be critical in transforming raw inquiries into successful closures, maximizing revenue potential across both B2 B and B2 C channels.
Roles & Responsibilities:
Lead Management & Distribution
Oversee the inbound lead pipeline, ensuring timely and accurate assignment of leads from various sources (website, Whats App, calls, emails).
Develop and implement lead scoring criteria to prioritize high-value opportunities.
Implement systems to track lead status, follow-ups, and conversion metrics.
Conversion Optimization
Design and execute lead conversion strategies, including follow-up cadences, objection handling, and persuasive selling techniques.
Collaborate with marketing to refine messaging, scripts, and communication strategies tailored to different lead segments (residential, commercial, projects).
Identify process bottlenecks and recommend improvements to shorten the sales cycle and increase closure rates.
Cross-Functional Coordination
Serve as the primary point of contact between inside sales, field sales, and service teams to ensure smooth handoff and timely follow-ups.
Coordinate with operations to track order fulfillment, delivery timelines, and post-sales support for successful lead conversion.
Maintain strong alignment with marketing to ensure lead generation efforts are effectively converting into revenue.
Reporting & Performance Analysis
Develop and maintain comprehensive dashboards to track lead status, conversion rates, sales pipeline velocity, and revenue impact.
Present weekly and monthly performance reports to senior leadership, highlighting key insights and actionable recommendations.
Process Development & Improvement
Implement SOPs for lead qualification, follow-up cadence, and lead transfer protocols to ensure consistency and accountability.
Train and mentor the inside sales team on best practices in lead management, CRM usage, and persuasive selling techniques.
Continuously assess lead management tools and recommend enhancements to improve efficiency and effectiveness.
Customer Experience & Feedback Loop
Develop feedback mechanisms to capture insights from potential customers, identifying common objections, product gaps, and missed opportunities.
Collaborate with product and marketing teams to integrate customer feedback into ongoing product development and marketing strategies.
Skillset & Qualifications Required:
Proven Sales Leadership Experience
6-9 years of experience in inside sales, lead management, or sales operations, preferably within home improvement, consumer goods, or B2 B industries.
Demonstrated success in managing high-volume lead pipelines and driving conversion across multiple channels (calls, emails, Whats App, website).
Data-Driven & Results-Oriented
Strong analytical skills with experience in tracking sales metrics, conversion rates, and revenue impact.
Proficiency in CRM tools (e.g., Salesforce, Hub Spot, Zoho) and sales automation software.
Process & Systems Optimization
Track record of implementing SOPs to streamline lead management and ensure consistent follow-ups.
Experience training sales teams in lead qualification, objection handling, and closing techniques.
Cross-Functional Collaboration
Skilled in coordinating with field sales, marketing, and operations to align on sales targets and ensure smooth lead handoff.
Exceptional communication skills to engage stakeholders and provide clear visibility into lead performance.
Customer-Centric Approach
Strong understanding of customer journey mapping, lead nurturing, and follow-up strategies tailored to different customer segments.
Ability to extract insights from customer interactions and relay feedback to marketing and product teams for continuous improvement.
Strategic & Hands-On Leadership
Comfortable setting high-level sales strategies while also getting into the day-to-day details of lead management and conversion.
Proactive problem-solver who can identify gaps in the sales funnel and implement corrective actions.
Technical Competencies:
Lead Management & Conversion Strategy
Sales Analytics & CRM Proficiency
Process Design & Optimization
Cross-Functional Coordination
Sales Enablement & Team Development
Behavioral Competencies:
Strategic Thinking & Execution
Data-Driven Decision Making
Collaboration & Stakeholder Management
Customer-Centric Approach
Leadership & Accountability
Join Us!
Together, let's revolutionize architectural and security landscape and inspire generations to come.
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