Inside Sales Manager – Blank Apparel / Textile / Uniforms

Title: Inside Sales Manager Blank Apparel / Textile / Uniforms

Experience: 6 9 years

Job Type: Full Time

Location: Bangalore

Budget: 7 10 Lakhs per annum

Job Brief

We are looking for a driven and hands-on Inside Sales Manager to build, lead, and scale our inside sales operations across India.

This role is ideal for someone who thrives in a fast-paced environment, enjoys converting leads into revenue, and excels at building high-performing inside sales teams.

You will own lead conversion, team performance, CRM discipline, and revenue growth for our Print-on-Demand (POD), Corporate, and Reseller sales channels primarily through phone, WhatsApp, email, and digital platforms.

Key Responsibilities

1. Inside Sales POD & Digital Leads

• Own the complete inside sales funnel for POD business across India
• Convert inbound leads from website, WhatsApp, ads, and marketplaces into confirmed orders
• Define and enforce lead response SLAs, follow-up cadence, and closure processes
• Drive improvements in:
• Lead-to-order conversion
• Average order value (AOV)
• Repeat orders and cross-selling

2. Team Building & Management

• Hire, train, and manage a high-performing inside sales team
• Set clear daily, weekly, and monthly targets for each team member
• Conduct regular call reviews, performance reviews, and coaching sessions
• Build a culture of ownership, urgency, and customer focus

3. Corporate & Reseller Inside Sales Support

• Support corporate and reseller sales through inside sales outreach and coordination
• Handle inbound bulk and institutional queries
• Qualify leads and coordinate with field sales (where applicable)
• Maintain strong relationships with key corporate and reseller accounts

4. Sales Planning & Performance Tracking

• Own inside sales targets and revenue plans
• Create weekly and monthly sales plans aligned with business goals
• Track KPIs such as:
• Lead aging
• Conversion ratios
• Revenue per agent
• Order frequency

5. CRM & Sales Process Excellence

• Ensure 100% CRM usage by the inside sales team
• Track leads, pipeline, orders, collections, and follow-ups
• Generate daily, weekly, and monthly performance reports
• Improve forecast accuracy to support production and inventory planning

6. Cross-Functional Coordination

• Work closely with marketing to improve lead quality and campaigns
• Coordinate with production, supply chain, and logistics teams to meet delivery commitments
• Align customer expectations with stock availability and timelines
• Proactively reduce order delays and customer escalations

7. Reporting & Compliance

• Maintain pricing discipline and approval workflows
• Ensure ethical sales practices and policy compliance
• Identify risks early and propose corrective actions
• Share structured insights on market trends and customer behavior

Qualifications

• 6 9 years of experience in inside sales or telesales leadership
• Experience in Apparel, Textile, FMCG, B2B, or D2C businesses
• Proven ability to scale inside sales teams and processes
• Exposure to pan-India customer handling
• Experience in blank apparel, POD, uniforms, or corporate gifting is a strong plus

Key Skills

• Strong people management and coaching skills
• Excellent communication and persuasion abilities
• Data-driven and process-oriented mindset
• High ownership and execution focus
• Comfortable with CRM tools and performance dashboards

Why Join Us?

• Opportunity to build and scale a national inside sales engine
• Leadership role with real ownership and impact
• Fast-growing business with strong demand
• Direct involvement in growth strategy and execution
• Chance to shape processes, teams, and outcomes

Application Instructions

If you have the skills and passion to grow in this role, we invite you to apply. Email your updated resume to: [email protected] Or apply directly through this platform.

Note: Only shortlisted candidates will be contacted. Thank you for your understanding.