Inside Sales Manager

Key Responsibilities

Team Leadership & Management

• Build, lead, train, and motivate the inside sales team
• Set individual and team targets and monitor daily/weekly performance
• Conduct regular reviews, coaching, and performance improvement plans

Sales & Revenue Generation

• Drive lead qualification, follow-ups, and conversion into orders
• Support field sales team with pre-sales, quotations, and customer coordination
• Ensure achievement of monthly, quarterly, and annual sales targets

Process & CRM Management

• Establish and streamline inside sales processes and SOPs
• Ensure accurate and timely data entry in CRM (leads, opportunities, follow-ups)
• Track sales pipeline, forecasting, and conversion ratios

Customer Coordination

• Handle key accounts and escalations related to pricing, delivery, and service
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