Inside Sales Manager

Inside Sales Manager / Sales Operations Manager Work Model: Remote Department: Inside Sales / SDR Reports to: Chief Growth Officer About the Role We are aggressively scaling our B2B Inside Sales operation serving U.S. clients , and we are looking for a senior Inside Sales Manager / Sales Operations Manager with strong experience in BPO, SDR organizations, and high-volume outbound sales . This is not a call center supervisor role . It is a strategic sales leadership position within a fast-paced, performance-driven outbound sales organization. You will be responsible for building structure, processes, systems, and culture while driving measurable commercial results at scale. You will lead SDR Supervisors and SDR teams across multiple LATAM countries , owning performance, execution, training, and conversion. What We Are Looking For A highly driven sales leader with a growth mindset, strong operational discipline, and a proven track record of scaling outbound sales teams. You are data-driven, execution-focused, and passionate about building high-performance cultures and developing talent. We are looking for someone ambitious, high-energy, competitive, and hungry for growth , who thrives in demanding environments and enjoys building and scaling from the ground up. Key Responsibilities Lead and scale SDR Supervisors and SDR teams across multiple LATAM geographies. Design and optimize sales structures, performance metrics, and operating ratios to scale from 40 to 200 SDRs. Create, document, and implement sales playbooks, call scripts, and objection-handling frameworks. Own SDR onboarding, training, and coaching programs focused on: Sales psychology Outbound prospecting mastery Pipeline generation and conversion Build and manage Quality Assurance (QA) programs, Weekly Business Reviews (WBRs), and performance dashboards aligned with company KPIs. Analyze productivity, conversion, and efficiency metrics to drive data-based decisions. Partner closely with Marketing leadership to align messaging, cadence strategies, and campaign feedback loops. Establish and maintain a culture of energy, accountability, discipline, and execution excellence. Ensure consistency, scalability, and high performance across all inside sales operations. Requirements Experience 7–10 years of total professional experience. Minimum 5 years in sales leadership roles (BPO, SDR, Inside Sales). Proven experience managing large, high-volume outbound sales teams (50–200 reps). Background leading sales accounts or commercial operations within BPO environments. Core Knowledge B2B outbound sales targeting the U.S. market. Sales Development (SDR) methodologies and best practices. Cold calling, email outreach, and LinkedIn prospecting. Sales coaching, objection handling, and communication psychology. KPI-driven performance management, dashboards, and reporting. Skills & Competencies Strong leadership and team-building capabilities. Strategic thinking combined with operational execution. Results-oriented with strong accountability. High ambition, energy, and competitive mindset. Ability to structure, scale, and optimize sales operations. Passion for people development and continuous improvement. What We Offer Indefinite-term employment contract. Competitive, market-aligned compensation by country. Free access to professional courses and training programs to support continuous growth. Clear career path and long-term growth opportunities within the organization. Fully remote role with regional exposure across LATAM. Direct involvement in scaling a high-impact international sales operation. Fast-paced, performance-driven environment designed for senior sales leaders. If you have experience leading Inside Sales / SDR operations within BPO environments , enjoy scaling large teams, and want to play a critical role in building a world-class outbound sales organization, this opportunity is for you .