Job Description

Inside Sales Manager Opportunity in Montreal!
Main tasks of the Inside Sales Manager:
  • Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team

  • Establishes and maintains a high level of customer satisfaction on all sales transactions

  • Communicates to and works with the Market Area Sales Manager to help resolve unique customer issues

  • Supervises activities of the Inside Sales Department

  • Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity

  • Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions

  • Develops and executes ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives

  • Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed

  • Updates all Inside Sales Representative reference material as appropriate

  • Participates in training and coaching the Inside Sales staff

  • Assists in the communication and maintenance of the Market Area's pricing and service strategies

  • Sets up and maintains accurate customer records for all customer interactions (prospect data, contracts, orders and service machine documentation)

  • Works with the Market Area Sales Manager to develop and implement strategies to up sell and cross sell to customers via outbound calls

  • Communicates goals to Inside Sales Representatives and arranges for proper training

  • Direct supervision of 10 full-time employees, including: Inside Sales Supervisor & Account Executives

  • Indirect supervision of 10 full-time employees, including: Account Associates

  • All other related tasks
    • Requirements for the Inside Sales Manager position:
  • Bachelor's degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience

  • At least three years of relevant work experience in business-to-business sales management, plus three years in direct business-to-business sales (in addition to education experience)

  • Strong negotiation skills

  • Bilingual (French and English)

    • Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application