Job Description

Responsibilities

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Under limited supervision, and in accordance with all applicable government laws, regulations and ASP policies, procedures and guidelines, this position will:

1. Inside Sales Strategy and Revenue Growth:

  • Develop and implement comprehensive inside sales strategies to drive revenue growth and consistently deliver sales targets.
  • Develop OPEX budget for inside sales in collaboration with VP Commercial and deliver on plan.
  • Identify new market opportunities, assess market trends, and adapt sales strategies accordingly.
  • Collaborate with peers and L2 leadership team to establish sales targets and forecast future sales projections.
  • Analyze sales data and performance metrics to identify areas for improvement and implement corrective actions within Inside sales.
  • Lead the inside sales team in prospecting and acquiring new customers, as well as expanding business with existing accounts.
  • Ensure pricing strategies are held, participate in negotiating contracts, and ensure profitable sales margins.

    • 2. Customer Relationship Management:

  • Build and maintain strong customer relationships, ensuring high levels of customer satisfaction through VOC (Voice of Customer).
  • Collaborate with the commercial teams to understand customer needs, provide tailored solutions, and address any concerns.
  • Conduct regular customer meetings and reviews to identify upselling and cross-selling opportunities.
  • Develop and implement customer retention strategies to minimize churn and maximize customer lifetime value.

    • 3. Service Delivery Management:

  • Collaborate with the service team to develop service standards, processes, and procedures.
  • Through DVM (Daily Visual Management) monitor service performance metrics, customer feedback, and service level agreements.
  • Identify areas for service improvement and implement strategies to enhance customer experience.

    • 4. Team Leadership and Development:

  • Provide strong leadership to the inside sales team, fostering a positive and collaborative work environment.
  • Utilizing P4G and setting ambitious yet achievable performance goals, providing regular feedback, and motivating team members to achieve individual and team objectives.
  • Identify training and development needs and provide resources and opportunities for skill enhancement.
  • Foster a culture of continuous improvement, innovation, and excellence within the sales and service teams.

    • 5. Strategic Planning and Reporting:

  • Develop and implement strategic plans to drive long-term sales growth and market expansion.
  • Monitor industry trends, competitive landscape, and customer insights to inform strategic decision-making.
  • Prepare regular sales and service bowler reports, providing insights and recommendations to the executive team.
  • Collaborate with cross-functional teams, such as marketing, national accounts, field/capital sales, and operations, to align strategies and achieve business objectives.
  • Responsible for communicating business related issues or opportunities to next management level.

    • Our Needs:

  • Minimum of bachelor’s degree is required in Business, Statistics, or Mathematics is preferred.
  • MBA or MS is preferred.
  • At least 8 years’ experience in the Medical Device industry or medical field.
  • A minimum of 4 years of sales and or business experience is required, minimum of 4 years in medical and capital equipment sales experience is preferred.
  • Experience in sales and service leadership roles with a track record of driving revenue growth.
  • Excellent understanding of sales strategies, customer relationship management, and service delivery processes.
  • Strong leadership skills, with the ability to inspire and motivate teams towards achieving targets.
  • Analytical mentality with the ability to analyze data, identify trends, and make data-driven decisions.
  • Exceptional communication and interpersonal skills.
  • Critical thinking and problem-solving abilities, with a focus on achieving business objectives.
  • Knowledge of the industry trends, competitive landscape, and market dynamics.
  • Proficiency in using CRM (Customer Relationship Management) software and sales performance tracking tools.

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