Inside Sales Representative

Department: Sales & Marketing
Reports To: Sales & Marketing Manager
Location: London, ON
Employment Type: Full-Time, Permanent

Position Summary:
The Inside Sales Representative is responsible for managing inbound sales inquiries, qualifying leads, and supporting the business development and account management teams. This role also manages a portfolio of small-to-mid size accounts and identifies opportunities to cross-sell Nothers' full range of products.

Key Responsibilities:

• Handle inbound leads via phone, email, and web inquiries promptly and professionally.
• Book and handle customer appointments for sales
• Assist customers with pickups and payments
• Refer incoming leads to Sales Representatives or the Business Development team as appropriate.
• Follow up on marketing campaigns and re-engage lapsed clients.
• Manage a portfolio of small-to-mid size accounts directly (under $2,500 threshold), ensuring excellent service and retention.
• Identify opportunities to cross-sell awards, promotional products, and signage.
• Maintain accurate records of sales activity, client interactions, and pipeline updates in the CRM system.
• Collaborate with marketing and sales teams to identify trends, opportunities, and client needs.

Qualifications:

• 3+ years of experience in inside sales, customer service, or account management.
• Strong communication, problem-solving, and relationship-building skills.
• Experience qualifying leads and managing a sales pipeline.
• Familiarity with cross-selling and upselling techniques.
• Proficiency in CRM software and Microsoft Office Suite.
• Organized, self-motivated, and able to work independently while collaborating effectively with the team

Work Conditions:

· General office hours are Monday — Friday 8:30 am — 5:00 pm.

· Mostly working on a computer using various software programs.

· Data entry and sitting for extended periods of time.

· Fast-paced position.

· Occasional overtime or working outside of regular business hours may be required.

Benefits:

· Competitive pay and incentive program.

· Health and dental benefits.

· Wellness program.

· Ongoing training and professional development opportunities.

· A supportive and collaborative work environment.

· Employee discounts on Nothers' products.

Nothers Core Values:

At Nothers the Award Store, our guiding principle is our commitment to our core values, shaping everything we do. We believe that creating the finest recognition awards, award medals, and plaques & awards begins with cultivating a culture of respect, collaboration, and continuous improvement. Our goal is to empower individuals, organizations, and communities to continually transform and embrace their unique purpose and potential.

• Nurture & Uplift Others: We lead with empathy, encouragement, and respect. By supporting one another, we create a culture where everyone can thrive—professionally and personally.
• Pursue Excellence: We take pride in doing things right the first time and continually raising the bar. From the smallest detail to the biggest project, we aim for outstanding results every time.
• Collaborate: We believe the best ideas come from working together. We value open communication, shared success, and cross-functional teamwork that drives better outcomes.
• Growth Mindset: We embrace challenges, learn from feedback, and see failure as a stepping stone. Every day is an opportunity to develop, adapt, and get better at what we do.
• Be Lean and Effective: We focus on what matters, eliminate waste, and simplify wherever possible. Our goal is to deliver value efficiently—without compromising quality or creativity.

These values define who we are and shape the positive impact we have in our community and beyond. Join us in embodying these values and making a difference every day.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• On-site parking
• Vision care

Work Location: In person