Inside Sales Representative - Discrete

ESSENTIAL DUTIES AND RESPONSIBILITIES
•Work to meet all established Key Performance Indicators (KPI’s)
•Meet sales and gross profit percentage targets for assigned books of business.
•Follow company guidelines to establish selling prices and profit margins.
•Actively research profitability concerns.
•Meet objectives related to customer acquisition and activation.
•Always represents the company professionally and courteously.
•Moderate/Expert technical understanding of fasteners & industrial hardware required.
•Works to ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting
•Serve as an escalation point for non-routine customer solutions and support. Provide support to the Business Unit Manager in escalated matters.
•Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.
•Provide support and men...