Job Description

Job Summary:

The Inside Sales Representative is a critical member of a Support Team, responsible for providing superior customer service, order book management, proactive collaboration with the team and our customers, and proactive communication with internal and external customers to ensure customer requirements are satisfied. This role works closely with members of the Support Team, including the Account Manager, other Inside Sales Representatives, and Buyers, and collaborates with all functions of the organization to provide great customer service and effectively manage existing customer business. 

Duties and Responsibilities:


1. Customer Service and Relations expectations:

  • Develop a complete understanding of customer needs and expectations; communicate these expectations within the Support Team and with other functional areas to ensure great customer service

  • Gain new business opportunities through managing spot buy process...

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