Inside Sales Representative

Job Title: Inside Sales– Lead (5+ Years Experience)

Location: Kharadi, Pune

Department: Sales

Experience Required: 5+ Years in IT Hardware & Software Sales

Reports To: Sales Manager / Head of Inside Sales

Budget: 10 LPA

Detailed JD:

1. Team Leadership & Performance Management

• Lead, mentor, and motivate the Inside Sales Representatives (ISRs) to achieve individual and team targets.
• Conduct regular coaching, feedback sessions, and skill development programs to enhance productivity.
• Monitor performance metrics and ensure 100% target allocation and tracking.

2. Revenue Ownership & Sales Execution

• Own and drive inside sales targets for IT hardware across B2B/B2C segments to Achieve Sales Team Target’s.
• Ensure strong pipeline management with a focus on closing maximum opportunities and maintain in CRM.
• Maintain deal profitability margins as per company benchmarks with Sales Manager’s.

3. CRM & Process Compliance

• Ensure 100% CRM adoption with real-time updates on leads, opportunities, and closures.
• Conduct weekly pipeline reviews to maintain forecast accuracy (>90%) and 3x pipeline coverage.
• Enforce compliance with pricing, proposal, and documentation SOPs.

4. Market & Product Strategy Alignment

• Conduct monthly product training sessions and OEM updates for the team.
• Collaborate with product/marketing teams to refine offerings based on customer feedback.

5. Lead Generation & Pipeline Development

• Ensure adherence & guidance to lead generation cadence.

6. Client & Stakeholder Management

• Support ISRs in closing key enterprise accounts through joint calls and escalations with Sales Manager.
• Maintain a 90%+ CSAT score for inside sales-managed accounts.
• Coordinate with pre-sales, Sales Team, logistics, and support teams for seamless order execution.

7. Business Reporting & Strategic Insights

• Deliver weekly dashboards on sales performance, KPIs, and forecast health.
• Provide monthly insights on top-performing segments, products, and customer feedback.
• Recommend process improvements and strategic initiatives quarterly.

Short JD:

1. Team Leadership – Train, mentor, and track ISR performance to meet targets.
2. Sales Execution – Achieve revenue goals, manage pipeline, and ensure profitability.
3. CRM & Compliance – Maintain 100% CRM updates, weekly reviews, and SOP adherence.
4. Market Strategy – Conduct product training, share competitor insights, and align with marketing.
5. Lead Generation – Drive cold calling, email campaigns, and improve lead conversion by 20%.
6. Client Management – Support key account closures, ensure 90%+ CSAT, and coordinate with support teams.
7. Reporting – Share weekly dashboards, monthly insights, and strategic recommendations.

Qualifications & Skills:

• Education: Bachelor’s degree in Business, Sales, or related field; (MBA preferred)
• Experience: **+ years in inside sales, with **+ years in leadership (IT hardware/Sales).
• Skills:
• Strong CRM (Zoho) and sales analytics expertise – Preferred.
• Exceptional coaching, negotiation, and stakeholder management skills.
• Data-driven decision-making and process orientation.
• Knowledge of IT hardware (laptops, servers, networking, storage, etc.).