Job Description

Inside Sales Representative – Renewal Specialist

Location: office Frankfurt


Responsibilities:

  • Planning, executing, tracking and analyzing our renewal business
  • Establishing a framework and process to track, manage and maximize renewal contracts
  • Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities
  • Contacting and follow-up with customers and partners to ensure a timely renewal process – always aligned with Account Manager
  • Periodically reporting on progress of current contract renewals
  • Preparing renewal quotes for current contracts
  • Managing customer requests
  • Preparing forecasts of contract renewal bookings
  • Demonstrating key functionality to promote up-sells at existing accounts
  • Required Skills:

  • Experience with supporting a Sales Team ideally within the IT Industry – security and or
  • networking sector
  • Goal orientated and self-confident with the ability to work in a fast-paced environment
  • Excellent customer service and communication skills (in German / English)
  • High degree of proficiency with MS Office applications (especially Excel and PowerPoint)
  • Confidence and excellent negotiation skills
  • Ability to analyze numbers effectively
  • Excellent attention to detail and a commitment to both accuracy and quality
  • Demonstrated ability to work independently as well as in a team environment
  • Proactive and energetic
  • Ability to handle multiple projects at the same time
  • Solid Salesforce experience
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