Inside Sales Representative

POSITION SUMMARY

The Inside Sales Representative acts as the internal first line contact for assigned customer accounts. They are responsible for general and specific tasks related to the effective execution and support of the end-to-end sales cycle processes through account management and data analyzation. This position requires the following functions to meet customers’ needs: sales, expediting, quoting, and quality assurance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•Work to meet all established Key Performance Indicators (KPI’s)

•Always represents the company professionally and courteously.

•Partners with Sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting

•Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes

•Effe...