Inside Sales Specialist

Hourly Rate: CAD $37.54–$41.71 per hour
This position supports the Canada office.

Summary:

The Inside Sales Specialist is responsible for comprehensive order management, customer support, and internal coordination for assigned dealer and end-user accounts. This role serves as a key point of contact for pricing, order processing, service billing, promotions, warranties, and support for the CRM/FSC system.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Perform all Inside Sales Specialist functions for customers in the region.
• Provide pricing, ETAs, order status, tracking, and order information to dealers and end users.
• Support customers with part inquiries, including coordinating with Purchasing for new part numbers not listed in FSC and providing alternative or replacement part options.
• Process order cancellations, resolve order discrepancies, and manage...