Job Description
Position Summary
The Inside Sales Specialist will work closely with the leadership team to generate and qualify new business opportunities for NR Digital 360 across IT services such as AMC (Annual Maintenance Contracts), Networking, Cloud Support, Managed IT Support, Desktop/Server Support, and related infrastructure services. This is a high ownership role focused on outbound prospecting, lead qualification, appointment setting, proposal coordination, and supporting the sales pipeline from first touch to handoff/closure.
Role Details
Location: Noida (Onsite, 5 days/week)
Working Hours: 9:00 AM to 6:00 PM IST
Reporting To: Business Leadership
Employment Type: Full-time
Key Responsibilities
1) Lead Generation and Prospecting
Build a consistent outbound engine using phone, email, LinkedIn, and databases.
Identify and target relevant decision-makers (IT Heads, CIOs, IT Managers, Admin/Facilities for AMC).
Create segmented prospect lists by industry, company size, and geography (India and/or international as required).
2) Qualification and Discovery
Run structured discovery calls to understand current IT setup, pain points, vendors, renewal dates, and budget indicators.
Qualify leads using basic criteria like need, authority, urgency, and fit for NR Digital 360 offerings.
Maintain clean notes and next steps for every conversation.
3) Appointment Setting and Pipeline Support
Schedule meetings for leadership and ensure prospects are properly pre-qualified.
Coordinate follow-ups, reminders, and meeting agendas to reduce no-shows.
Support proposals, capability decks, pricing inputs, and documentation needed to move opportunities forward.
4) Sales Coordination and CRM Discipline
Update CRM daily, track stages, and maintain accurate pipeline hygiene.
Create weekly reports: outreach volume, connects, meetings booked, pipeline value, and conversion rates.
Work closely with delivery/technical teams for solution inputs and scope clarity (AMC inclusions, SLAs, cloud scope, support model).
5) Customer Communication and Basic Account Farming
Support renewals, upsell opportunities (AMC to managed services, cloud monitoring, security add-ons).
Maintain a follow-up calendar for warm leads, inactive prospects, and renewal-driven targets.
Services in Scope (Selling Focus)
IT AMC (desktop, laptop, server, network, on-site support)
Networking (LAN, Wi-Fi, firewall, switching, structured cabling coordination)
Cloud Support (AWS/Azure/M365 support, monitoring, user management, backup coordination)
Managed IT Support (L1/L2, remote + onsite, ticket-based support models)
Infrastructure support and IT helpdesk services
Required Skills and Qualifications
1 to 4 years of inside sales, SDR, or business development experience (IT services preferred).
Strong communication, objection handling, and persistence (polite, but unshakeable).
Comfortable with high-volume outbound calling and structured follow-ups.
Ability to understand and pitch IT services in a clear, business-friendly way.
Working knowledge of CRM tools (any), Excel/Google Sheets, and LinkedIn Sales workflow.
Preferred (Good to Have)
Experience selling AMC, managed services, cloud support, IT staffing, or IT infrastructure solutions.
Familiarity with basic IT terms: firewall, switch, access point, M365, Azure/AWS, SLA, ticketing, endpoint support.
Exposure to proposal coordination and basic commercial conversations.
Key Performance Indicators (KPIs)
Daily outbound activities (calls, emails, LinkedIn touches).
Leads qualified per week.
Meetings scheduled and meetings held.
Pipeline created (value and count).
Conversion rates: lead to meeting, meeting to proposal, proposal to closure.
Renewal and upsell contribution (if assigned accounts).
What Success Looks Like (First 60 to 90 Days)
Builds a clean target list and outreach cadence.
Starts booking consistent qualified meetings weekly.
Creates a predictable pipeline with clear next steps and disciplined CRM updates.
Can independently pitch core offerings and handle first level objections.
Compensation and Growth
Competitive fixed pay + performance incentives linked to meetings, qualified pipeline, and closures.
Clear growth path toward Senior Inside Sales, Account Executive, or Business Development Manager based on performance.
The Inside Sales Specialist will work closely with the leadership team to generate and qualify new business opportunities for NR Digital 360 across IT services such as AMC (Annual Maintenance Contracts), Networking, Cloud Support, Managed IT Support, Desktop/Server Support, and related infrastructure services. This is a high ownership role focused on outbound prospecting, lead qualification, appointment setting, proposal coordination, and supporting the sales pipeline from first touch to handoff/closure.
Role Details
Location: Noida (Onsite, 5 days/week)
Working Hours: 9:00 AM to 6:00 PM IST
Reporting To: Business Leadership
Employment Type: Full-time
Key Responsibilities
1) Lead Generation and Prospecting
Build a consistent outbound engine using phone, email, LinkedIn, and databases.
Identify and target relevant decision-makers (IT Heads, CIOs, IT Managers, Admin/Facilities for AMC).
Create segmented prospect lists by industry, company size, and geography (India and/or international as required).
2) Qualification and Discovery
Run structured discovery calls to understand current IT setup, pain points, vendors, renewal dates, and budget indicators.
Qualify leads using basic criteria like need, authority, urgency, and fit for NR Digital 360 offerings.
Maintain clean notes and next steps for every conversation.
3) Appointment Setting and Pipeline Support
Schedule meetings for leadership and ensure prospects are properly pre-qualified.
Coordinate follow-ups, reminders, and meeting agendas to reduce no-shows.
Support proposals, capability decks, pricing inputs, and documentation needed to move opportunities forward.
4) Sales Coordination and CRM Discipline
Update CRM daily, track stages, and maintain accurate pipeline hygiene.
Create weekly reports: outreach volume, connects, meetings booked, pipeline value, and conversion rates.
Work closely with delivery/technical teams for solution inputs and scope clarity (AMC inclusions, SLAs, cloud scope, support model).
5) Customer Communication and Basic Account Farming
Support renewals, upsell opportunities (AMC to managed services, cloud monitoring, security add-ons).
Maintain a follow-up calendar for warm leads, inactive prospects, and renewal-driven targets.
Services in Scope (Selling Focus)
IT AMC (desktop, laptop, server, network, on-site support)
Networking (LAN, Wi-Fi, firewall, switching, structured cabling coordination)
Cloud Support (AWS/Azure/M365 support, monitoring, user management, backup coordination)
Managed IT Support (L1/L2, remote + onsite, ticket-based support models)
Infrastructure support and IT helpdesk services
Required Skills and Qualifications
1 to 4 years of inside sales, SDR, or business development experience (IT services preferred).
Strong communication, objection handling, and persistence (polite, but unshakeable).
Comfortable with high-volume outbound calling and structured follow-ups.
Ability to understand and pitch IT services in a clear, business-friendly way.
Working knowledge of CRM tools (any), Excel/Google Sheets, and LinkedIn Sales workflow.
Preferred (Good to Have)
Experience selling AMC, managed services, cloud support, IT staffing, or IT infrastructure solutions.
Familiarity with basic IT terms: firewall, switch, access point, M365, Azure/AWS, SLA, ticketing, endpoint support.
Exposure to proposal coordination and basic commercial conversations.
Key Performance Indicators (KPIs)
Daily outbound activities (calls, emails, LinkedIn touches).
Leads qualified per week.
Meetings scheduled and meetings held.
Pipeline created (value and count).
Conversion rates: lead to meeting, meeting to proposal, proposal to closure.
Renewal and upsell contribution (if assigned accounts).
What Success Looks Like (First 60 to 90 Days)
Builds a clean target list and outreach cadence.
Starts booking consistent qualified meetings weekly.
Creates a predictable pipeline with clear next steps and disciplined CRM updates.
Can independently pitch core offerings and handle first level objections.
Compensation and Growth
Competitive fixed pay + performance incentives linked to meetings, qualified pipeline, and closures.
Clear growth path toward Senior Inside Sales, Account Executive, or Business Development Manager based on performance.
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