Inspection Expert

The Inspection Expert – Overseas is responsible for conducting investigations, handling service-quality reports, and supporting risk control activities. The role ensures compliance, identifies operational violations, and strengthens the organization’s internal control system.

Key Responsibilities

• Conduct inspections and investigations as assigned by Management

• Receive, assess, and filter reports submitted to the Inspection Mailbox; coordinate with relevant departments to address and clarify issues.

• Receive, evaluate, and investigate customer service–related complaints submitted to the Service Quality Mailbox.

• Propose and execute thematic inspection plans to identify violations in key operational areas and/or large-scale or severe system breaches.

• Perform post-inspection reviews on a sampling basis for major, complex, or suspicious cases when the clarifications from related departments are insufficient or incomplete.

• Prepare periodic reports and handle ad-hoc tasks assigned by direct supervisors or management.

Job Requirements

• Bachelor’s degree or higher.

• Preferred majors: Human Resource Management, Law, Security/Police Studies, or related fields.

• Minimum of 3 - 5 years of experience in Risk Management, Internal Control, or related areas.

• Experience in the transportation or mobility services industry is an advantage.

• Strong adaptability and the ability to work effectively in dynamic environments.

• High sense of responsibility, strong work ethic, willingness to learn, and resilience under pressure.

• Positive mindset with strong customer service orientation.

• Solid and broad knowledge of Risk Management and Internal Control practices.

• Strong professional expertise in inspection, investigation, and verification activities.

• Strong planning, analytical, and problem-solving skills.

• Logical thinking and attention to detail.