Installation Service Manager

Job Title: Service & Installation (Doors & Windows)

About Ozone

Evolving from a vision to create high-value customer-centric products that supply to Indian and global markets, Ozone Overseas has become an integral part of the architectural hardware and security segment today.

The organization's commitment to excellence and developing innovative solutions has helped cater to architects, builders, planners, and homeowners.

Over the last two decades, the group has successfully created a footprint that spans across USA, Germany, Turkey, Italy, UAE, and other countries, besides its home base in India.

The current portfolio has over 5000 products classified under the following categories:

• Glass Fittings
• Shower Enclosures
• Glass Partitioning Systems
• Glass Railing Fittings
• Automatic Doors
• Door Hardware
• Kitchen & Furniture Fittings
• Security Solutions

Expanding its expertise, Ozone is now venturing into the manufacturing of doors, windows, and glass processing, further enhancing its comprehensive solutions for modern spaces.

Contributing to the Make in India movement with its homegrown solutions, the Ozone Overseas Pvt. Ltd has brought consistency in development to major cities across the nation. As part of the next phase, the organization is now focusing on expanding its base to tier 2 and 3 cities by providing end-to-end residential and commercial solutions that strengthen India’s national stance in the global market.

For more information, visit

Brief about Role:

We are seeking a skilled and customer-focused Service & Installation person to handle installation, commissioning, and after-sales service of doors, windows, and related hardware systems. The ideal candidate will have hands-on technical expertise, problem-solving ability, and a commitment to delivering superior customer satisfaction.

Roles & Responsibilities:

Installation & Commissioning

• Carry out installation, alignment, testing, and commissioning of doors, windows, glass systems, and associated hardware at client/project sites.
• Ensure installations are completed as per approved drawings, specifications, and company standards.

Service & Maintenance

• Perform preventive and corrective maintenance activities to ensure smooth functioning of installed systems.
• Diagnose, troubleshoot, and repair mechanical/electrical issues at site within defined TATs.

Customer Support

• Act as the first point of contact for customer service calls and site-related technical issues.
• Provide timely, effective, and professional resolution to customer concerns, ensuring high satisfaction levels.

Site Management & Coordination

• Conduct site surveys to assess technical feasibility, installation readiness, and system requirements.
• Coordinate with internal project, sales, and supply chain teams for smooth execution and timely completion of installations.

Quality, Safety & Compliance

• Ensure adherence to installation SOPs, safety norms, and company quality guidelines at all sites.
• Identify and report any deviations, risks, or non-compliance issues proactively.

Documentation & Reporting

• Maintain installation checklists, service reports, and site visit records.
• Update job status, service details, and closure reports in the service management system.

Training & Handover

• Provide product operation demonstrations and basic maintenance training to end-users, facility teams, and site staff.
• Ensure proper handover of systems post-installation with required documentation.

Skillset and Qualifications Required:

• B.Tech / B.E. in Mechanical, Electrical, or Civil Engineering .
• Minimum 4+ years of experience in installation and servicing of doors, windows, glass systems, architectural hardware, or building products .
• Strong knowledge of installation techniques, alignment tools, and site execution practices.
• Hands-on experience in mechanical and/or electrical troubleshooting.
• Ability to read and interpret technical drawings, BOQs, and installation manuals.

Technical Competencies:

• Installation & Commissioning
• Preventive & Corrective Maintenance
• Mechanical & Electrical Troubleshooting
• Technical Drawing & Specification Interpretation
• Site Survey & Execution Management
• Quality, Safety & Compliance Adherence
• Service Documentation & Reporting

Behavioral Competencies:

• Customer Centricity
• Problem-Solving & Analytical Thinking
• Communication & Interpersonal Skills
• Ownership & Accountability
• Attention to Detail
• Collaboration & Teamwork
• Adaptability & Flexibility
• Time Management & Execution Focus

Join Us!

Together, let's revolutionize architectural and securitylandscape and inspiregenerations to come.