Installation Success Coordinator

Description

The Install Success Coordinator’s (ISC) primary responsibility is to handle all facets of the customers instrument installation services, from site preparation to confirming that the customer is successfully using their new instrument. They are focused on the customer’s end to end installation experience for all analytical instrumentation. They will be the customer’s initial contact when it comes to scheduling the instrument installation service and selecting the best onsite date and engineer that meets customer expectations. Overall, they own customer’s success with their new instrumentation.

The ISC is directly responsible for meeting customer and Agilent response times, as well as providing quality service throughout. By partnering with the Scheduling Success Coordinator, they will organize the most cost-effective resource (Agilent Field System Engineers (FSE), Authorized Service Providers (ASP), Field Application Engineers), by assigning th...