Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Collaborate with field operations and sales teams to meet deadlines for installing CO2 tanks and beer equipment.

  • Independently prioritize tasks and create soft and hard schedules for pending services and installations, while confirming all scheduled installations.

  • Prepare daily and weekly reports on completed and rescheduled installations.

  • Respond to emails and safety-related service cases within a one-hour timeframe.

  • Handle a minimum of 50–75 inbound or outbound calls per day, including field-related inquiries.

  • Provide customers with daily updates on estimated time of arrival for scheduled services.

  • Possess basic troubleshooting knowledge of all NuCO2 equipment.

  • Responsible for dispatching calls to technicians daily to ensure all scheduled work is completed on time.

    • QUALIFICATIONS:

  • Must be able to provide clear instruct...

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