Job Description
The **Instant Service Agent** plays a critical role in shaping the guest experience by serving as the central communication hub of the hotel. This position requires strong communication skills, attention to detail, multitasking ability, and a genuine passion for delivering luxury service.
**Key Responsibilities:**
+ Answer all incoming and outgoing calls promptly, professionally, and courteously using approved InterContinental verbiage.
+ Act as a single point of contact for guest requests, inquiries, and service recovery, ensuring accurate logging and follow-up through the hotel system.
+ Coordinate effectively with all hotel departments to ensure timely delivery of guest requests and resolution of concerns.
+ Provide accurate information regarding hotel services, outlets, facilities, and local area knowledge.
+ Maintain a calm, empathetic, and solution-focused approach when handling guest concerns, complaints, or special requests.
+ Adhere to brand ...
**Key Responsibilities:**
+ Answer all incoming and outgoing calls promptly, professionally, and courteously using approved InterContinental verbiage.
+ Act as a single point of contact for guest requests, inquiries, and service recovery, ensuring accurate logging and follow-up through the hotel system.
+ Coordinate effectively with all hotel departments to ensure timely delivery of guest requests and resolution of concerns.
+ Provide accurate information regarding hotel services, outlets, facilities, and local area knowledge.
+ Maintain a calm, empathetic, and solution-focused approach when handling guest concerns, complaints, or special requests.
+ Adhere to brand ...
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