Job Description

Responsibilities

:

First point of contact for client queries, including but not limited to:

  • Assistance with multiple trading platforms (desktop, mobile, browser)
  • Resolution of trade-related queries (order entry, trade execution)
  • Communication and escalation of high-level issues to relevant stakeholders
  • Relationship Management for key institutional clients
  • Project Management of platform and process enhancements
  • Other tasks including client training, general market research and development

    • Qualification & Skills

  • Strong knowledge of listed Equities, Options, Futures, and FX.
  • Analytical problem-solver with a passion for technology and financial markets.
  • Prior experience in international settlements or clearing operations is a plus.
  • Bilingual (English and German preferred).
  • University degree or higher.
  • At least 1-2 years experience, preferably in a client-facing capacity a...

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