Instructional Designer

Key Responsibilities

• Design and develop ERP training materials such as eLearning modules, ILT decks, user manuals, job aids, and simulations.

• Collaborate with ERP consultants, internal SMEs, and process owners to translate technical workflows into learner-friendly content.

• Create end-user learning journeys that cover pre-implementation, go-live, and post-implementation phases.

• Use instructional design tools (e.g., Articulate 360) to develop engaging and interactive learning modules.

• Coordinate with the Change Management and L&D teams to ensure consistent and timely training rollout aligned with ERP deployment timelines.

• Leverage platforms like Whatfix or similar digital adoption tools to embed contextual learning into ERP systems.

• Apply multimedia tools to create high-quality videos, animations, and voiceovers; ensure clear audio encryption and editing standards are met.

• Review and improve content based on learner feedback and training effectiveness data.

• Ensure adherence to branding, tone, and instructional quality standards. Maintain version control and documentation across all training resources and platforms.

Key skills and experience required

• Proven experience in instructional design, particularly for ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).

• Strong knowledge of tools including Whatfix (or similar), Articulate 360, Canva, video editing software, and audio encrypting tools.

• Ability to simplify complex business processes for end-user comprehension.

• Working knowledge of HTML, JavaScript, or basic programming is a plus.

• Proficient in MS Office Suite, eLearning authoring tools, and multimedia production tools.

• Strong visual storytelling skills and understanding of adult learning principles.

• Effective communication, stakeholder management, and project coordination abilities.

• High attention to detail and ability to work independently with minimal supervision.

• Strong organizational and time-management skills with the ability to meet tight deadlines.