Job Description

Here is what a typical day looks like


  • Manage incoming call queues and maintain low wait times

  • Answer customer inquiries, striving for one touch resolution for the customers

  • Optimize sales opportunities in each call, while prioritizing customers’ needs

  • Quickly access information from online databases to complete customers transactions

  • Make outbound calls for customer policy renewals and account reviews

  • Adapt your sales strategy based on the nature of your call, and customers priorities

    • The value you bring

  • Level 2 General Insurance License required.

  • 2-3 years in a sales or customer service role, demonstrated passion for exemplary customer service

  • Professional experience building rapport with customers over the phone and through email 

  • Previous Insurance or Call Centre experience is an asset

    • Role Details 

  • Location: In-Off...

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