Insurance Operations Analyst

Key Responsibilities:

• Independently handling complex insurance-related tasks across multiple client systems.
• Reviewing operational challenges, improving workflows, and ensuring adherence to compliance standards.
• Strengthening client relationships by responding to inquiries, understanding client needs, and delivering a positive customer experience.
• Conducting audits and issue resolution to identify process gaps and maintain regulatory compliance.
• Designing and facilitating training programs, including developing training plans, overseeing processes, and mentoring junior trainers.
• Creating, maintaining, and updating Standard Operating Procedures (SOPs) and training materials to support operational objectives.
• Applying quality assurance practices to ensure processes consistently meet client expectations and quality benchmarks.
• Assisting with additional operational tasks such as data analysis, ...