Insurance Operations Specialist (BPO QA, Trainer, Supervisor)

Office Location: Ortigas, Pasig City

Work Setup: Full Onsite

Schedule: Monday to Friday, Dayshift

Qualifications

• Must be a bachelor's degree holder (any course).
• Minimum 2 years of experience in insurance operations or a related field.
• Training and coaching experience (preferably former BPO QA, Trainer, or Supervisor).
• Proficiency in email communication.
• Strong problem-solving, data analysis, time management, and planning skills.
• Experience in creating and updating SOPs and other technical or procedural documentation.
• Quality assurance experience in reviewing and optimizing processes or outputs.

Responsibilities

• Process complex insurance tasks and independently operate various client systems.
• Optimize operations by analyzing problems, developing procedur...