Insurance & Patient Services Coordinator

Benefits:

• Bonus based on performance


• Company parties


• Dental insurance


• Free food & snacks


• Health insurance


• Paid time off


• Vision insurance

Children’s Therapy of Woodinville (CTW)



Children’s Therapy of Woodinville is a pediatric outpatient therapy clinic dedicated to supporting children and families through high-quality, compassionate care. We are seeking a full-time, in-clinic Insurance & Patient Services Coordinator to support our insurance, billing, and front office operations.



This role is ideal for someone who is detail-oriented, calm under pressure, and comfortable communicating with both insurance companies and families.

Key Responsibilities

Insurance & Authorization

• Obtain and manage insurance authorizations for therapy services


• Communicate directly with insurance companies regarding benefits, coverage, denials, and authorization requirements


• Track authorization usage and notify appropriate team members of issues or upcoming expirations


• Assist with insurance denials and follow-up as needed

Billing Cycle Support

• Support the clinic’s billing cycle, including posting payments and assisting with account review


• Communicate with families regarding insurance coverage, denials, and balances in a clear and professional manner


• Accept and post payments when appropriate

Client & Family Communication

• Serve as a knowledgeable and calm point of contact for parents regarding insurance-related questions


• Communicate efficiently, empathetically, and accurately with families about financial and insurance matters

Front Desk & Administrative Support

• Provide front desk coverage during lunches, breaks, and staff time off


• Assist with general administrative tasks as needed to support clinic operations


• Maintain confidentiality and discretion with all protected health information (PHI)

Required Qualifications

• Prior insurance authorization experience (pediatric or outpatient setting required)


• Strong customer service and family-facing communication skills


• High attention to detail and ability to manage multiple deadlines


• Ability to remain calm and professional when working with frustrated parents or insurance representatives


• Commitment to confidentiality and HIPAA compliance


• Team-oriented mindset and willingness to support front desk operations as needed


• Non-clinical role (therapy background not required)

Preferred Qualifications

• Billing experience in a healthcare or therapy setting


• Experience with electronic medical records (EMR), including PROMPT or similar systems


• Familiarity with pediatric therapy insurance processes

Why Join CTW

• Supportive, collaborative pediatric clinic environment


• Meaningful work supporting children and families


• Stable, full-time schedule in a well-established clinic