Insurance Process Manager

Key Responsibilities

1. Financial Goals

• Drive operational cost optimization and improve productivity across insurance operations.
• Ensure accurate premium accounting, reconciliation, and payout management.
• Support revenue growth by minimizing leakages, errors, and TAT delays.
• Track and improve policy issuance, renewals, and persistency metrics.
• Partner with business and finance teams to meet budgeted targets and margins.

2. Operational Goals

• Oversee day-to-day insurance operations across Life, Health, Motor, and GI.
• Ensure smooth policy issuance, endorsements, renewals, cancellations, and servicing.
• Define and monitor turnaround time (TAT) and service quality benchmarks.
• Act as the escalation point for critical operational and client issues.
• Coordinate with sales, claims, finance, IT, and compliance teams for seamless ...