Intacct Product Specialist

We are looking for a Product Specialist to deliver exceptional customer and technical support for Sage products.

Experience & Work Model:

• 2–5 years of experience in Product Support / Technical Support / Application Support
• Hybrid work model – 3 days working from the office
• Night shift role: 11:00 PM – 8:00 AM

Key Responsibilities:

• Identify root causes of software or system issues through strong probing, analysis, and troubleshooting.
• Act as a frontline technical resource, driving first‑call resolution and escalating issues when required.
• Stay current on applications, systems, processes, and procedures through ongoing training.
• Own the end‑to‑end customer support experience across phone, email, and chat, meeting defined SLAs and metrics.
• Help customers maximise product value by promoting features and available resources.
• Acc...