Intake Care Supervisor

1. JOB PURPOSE
The Intake Care Supervisor directs the activities of staffs who are adjudicating and finalizing Pre-authorizations. As a subject matter expert to take an initiative in assisting team requirements pertaining to the operational software and tasks related to the policy coverage terms.

2. RESPONSIBILITIES AND DUTIES
 Perform job supervisory duties to assure proper training, instructions, and development of staff.
 Control cost by all permissible, equitable, fair means.
 Closely coordinate with the Reporting Manager on staff performance reviews and leave scheduling;
 Delegate and oversee activities performed by claims examiners.
 Daily monitoring of pipelines and queues.
 Identify training requirements within the team and perform training sessions.
 Responsible in maintaining the assigned TAT of the respective teams and ensuring the optimal utilization of resources.
 Address any internal grievances and escalate to reporting manager ...