Intake Coordinator

Job Description

:Select Health is a community health plan serving more than 1 million members. Select Health’s line of businesses include Medicare, Medicaid, FEHB, Marketplace Qualified Health Plans, and fully funded and self-funded Commercial Employer plans.
The Intake Coordinator provides superior customer service to all inquiries and questions regarding preauthorization for members, providers, facilities, vendors, other departments and teams. Uses data and process to identify members in need of Care Management and takes the appropriate action to refer the member to our Care Management program.

Essential Functions

Receives incoming calls from members, providers, facilities, vendors, and other departments while providing professional solutions and information for situations and problems.

Follow established guidelines to complete pre-authorizations for members and providers.

Makes outbound calls as needed to obtain inform...