Intelligence Operations Team Lead

Control Risks is seeking a Intelligence Operations Team Lead to oversee the GSOC of a major global technology client. This role will play a major part in the growth and development of the team, working directly with the client to move from an operations center into a more intelligence focused team.

Additionally, the Team Lead will oversee daily operations, guide and mentor team members, and ensure high-quality delivery of services in alignment with the client’s goals. The role will balance hands on support with leadership responsibilities, driving process improvement, and serving as a key point of contact between Control Risks and the Client.

• Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management;
• Provide regular & ad hoc business reports per client requirements;
• Lead operation process optimization, identify problems or risks in the workflow, submit improvement pla...