Interaction Designer

• Location: Canberra, Australian Capital Territory
• Type: Contract
• Job #18184

About the role.

Our federal government client is seeking an APS6-equivalent Interaction Designer to support the development of a national, customer-facing reporting and interaction platform. This role focuses on designing intuitive, accessible and evidence-based user experiences that meet user needs while aligning with security, performance and usability requirements.

This is an initial 8-month contract commencing Monday, 9 March 2026, based in the ACT, with hybrid working arrangements. Work from home can be accommodated, and interstate candidates based in NSW will be considered.

Key responsibilities.

• Lead and guide research, design and testing of interaction scenarios, patterns and interface systems
• Design end-to-end user interactions and experiences for digital products and services
• Translate concepts into prototypes and iteratively refine designs based on user feedback
• Create and maintain user journey maps
• Facilitate and participate in user research activities
• Evaluate alternative design solutions and recommend optimal approaches considering performance, security, usability and accessibility
• Interpret and apply visual design and branding guidelines to ensure a consistent user experience
• Collaborate closely with delivery teams and manage key stakeholders
• Work effectively within an Agile delivery environment

Highly desirable criteria.

• Demonstrated extensive experience creating end-to-end user journey and experience maps across multiple products, processes or services
• Proven ability to run and manage a user experience design lab
• Experience interpreting NPS or other customer satisfaction metrics
• Strong background facilitating user-centred design and design thinking workshops
• Experience working within Agile delivery teams
• Ability to assess and recommend design options with consideration for security, accessibility, usability and performance requirements

Desirable criteria.

• Recognised qualifications in UI/UX Design or a related tertiary discipline
• Hands-on experience with contemporary UI/UX design practices, policies and technologies
• Technical capability across a range of UI/UX tools and applications
• Strong administrative and time management skills, with the ability to prioritise work, allocate tasks and work independently

Skills and experience.

• APS6-equivalent experience in Interaction Design or a related discipline
• Strong evidence-based design decision-making skills
• Excellent communication and stakeholder engagement abilities
• Experience delivering customer-focused digital solutions within government or large, complex environments

Benefits.

• Opportunity to contribute to a high-impact, nationally significant digital platform
• Flexible hybrid working arrangements
• Collaborative and professional team environment
• Exposure to large-scale, secure digital service delivery

Contact details.

For a confidential chat, please contact Raisa on 0437 318 208 or via email at [email protected] and we would be more than happy to provide you with additional information and assist in the application process.

Please note that a National Police Check might be required as part of pre-employment screening.