Intermediate Cloud Engineer

Overview

The Second Line Support Engineer provides advanced technical support for escalated incidents and service requests. The role requires strong knowledge of Microsoft Azure services and Windows Server environments, with daily use of help desk software for case management. The engineer works closely with first line support, SRE, and DevOps teams to maintain high availability, effective troubleshooting, and proactive problem management. Growth position into a Sr. Engineer working with platform and architecture level issues.

Responsibilities

• Resolve escalated tickets from first line support in helpdesk, ensuring accurate and timely resolutions.
• Troubleshoot and resolve Azure-related issues including Application Insights, Storage Accounts, Virtual Machines, and Networking.
• Administer and troubleshoot EntraID and Windows Server
• Monitor application and infrastructure health using Azure Application Insights and Azure M...